Deutsche Post AG

customer requirements

Deutsche Post AG operates a shipping warehouse in Nohra/Thuringia, which supplies around 23,000 customers of Deutsche Post, DHL and Postbank. Since July 2003, one of the largest B2B online marketplaces in Europe has been served from the Nohra site - which is also part of the Trimodo supply chain

Around 5,000 different items are stored in a storage area of ​​approx. 13,000 m² - from office supplies, service requirements, forms, brochures and advertising materials to cleaning agents and protective clothing to spare parts for the mail carrier's service vehicles.

The entire office and service needs of all German locations of the post offices as well as DHL and the Postbank are handled via the warehouse logistics of this dispatch warehouse. Well over 3,000 express parcels and around 800 letters are sent to customers every day.

The performance and reliability of the storage and transport systems operated as well as the installed IT components therefore largely determine the ability of the customer's branch network to work.

The aim of the investment was to replace the MFR, for which due to its special operating system there were no longer any replacement components (battery-buffered RAM, device adapters, interface cards, etc.) available on the IT market. In connection with this, the following further goals should be achieved:

• Reduction of service costs by reducing the number of interfaces and servers
• Use of a high-performance, industry-proof database to improve restart behavior after faults and data backup
• Elimination of some errors still present in the "old software" in the optimal allocation of trays to the conveyor circuits
• Optional switchover of the communication protocol of the PLC communication from H1 to TCP/IP, so that no software changes have to be made in the MFR if the S5 control is replaced at a later date
• Improvement of the visualization, fault analysis and handling as well as the system statistics
• Improving system monitoring and proactive error detection and alerting

The iFD-MFCS was used as the standard system for the migration - supplemented by the necessary project-specific functions that had been previously defined in the specifications. In order to reduce interfaces, the developers at iFD integrated the plant and management information system (AMIS) - responsible, among other things, for the visualization of the occupancy status and faults of the conveyor system - directly into the iFD-MFCS, so that a separate visualization server could be omitted.